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Why can't i refresh my page, i also cant use my mobile editor and im not allowed to back up my site without zend optimizer?

whenever i refresh a page or try to work on my mobile editor it said this 


Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."



I also am unable to update my site, i need to back my site files up first but it says my website provider needs to download zend optimizer?


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Den Amid


If you see the error 500 while refreshing page of your website you should try to go to your server and find .htaccess file. Then open it with text editor and try to remove hash signs # fro the lines where it is placed. To make it view like this:

Options +FollowSymLinks +ExecCGI

<IfModule mod\_rewrite.c>

RewriteEngine On

uncomment the following line, if you are having trouble

getting no_script_name to work

RewriteBase /

remove trailing slash

RewriteCond %{REQUEST_FILENAME} !-d

RewriteCond %{REQUEST_URI} ^(.+)/$

RewriteRule ^(.+)/$  $1 [R=301,L]

turn off index.html, it is for offline mode

RewriteRule ^.*index.html$ index.php [QSA]

no, so we redirect to our front web controller

RewriteCond %{REQUEST_FILENAME} !-d

RewriteCond %{REQUEST_FILENAME} !-f

RewriteRule ^(.*)$ index.php [QSA,L]


If it is not helpful please try to contact your hosting provider and ask them to enable mod_rewrite directives on your server.

We have made the same changes to .htaccess file on your server and there is no error 500 now while refreshing pages of your website.

Best regards,

Mathew Brown

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