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Control Panel Activation

I have 2 problems, firstly I can't log in, I am taken directly to a Control Panel Activation screen, then when I hit activate I get taken to a screen to log in. I tried logging in but it would not recognise my email and password, so when I try and reset my password (in case that is the problem) it says User Not Found. I have tried all our email addresses in case i'm not using the correct one.

Secondly, I have spoken to our web host and the IP address listed on the Control Panel Activation screen is incorrect (could this be the overall problem causing the log in problems?).

Our URL is

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Sam Clayton

Hello Melissa

As I can see our technical specialist has provided you with an answer regarding this issue. Please check your email and reply!

Best regards,
Sam Clayton

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