This section allows you to track your purchases, make new purchases, enter your demo site’s admin panel and edit your domain name/IP address details.
In order to enter your account please use the following link: accounts.motocms.com. Then you need to specify your e-mail and password details, which you’ve used during the template’s purchase. Please click "Sign In" button to proceed.
If you accidentally forgot your password - please click on the "Forgot Your Password?" button.
You need to specify your e-mail account and click "Reset Password" button. System will send password on the mentioned e-mail account. You will receive new password during few minutes.
Notice: If for some reason you did not receive an email, please create a ticket for our technical support.
"My Profile" section contains "Name", "Phone For Notifications" and "Change Password Fields".
"Log out" section allows you to leave account.
"My Profile" section contains the following details: "Name", "Email", "Phone Number" and also "Change Password" option. It’s only possible to change your Name and Phone Number.
If you wish to change your password - please specify your old password within the "Old Password" line, your new password within the "New Password" line and then re-type new password within the "Re-type New Password" line.
Please click a "Save" button in order to proceed or "Cancel" button in order to abandon password change.
Personal profile is separated into three main sections: "My Trials", "My Purchases", "My Techsupport".
1.1 My Trials
This section allows you to preview your demo template’s ID, type and how many days are left for expiration. You can use "Preview" and "Edit" buttons.
"Preview" button allows you to view your live demo site.
"Edit" button allows you to enter demo site's Control Panel.
You can also purchase template and additional offers directly within the My Trails tab, including all made demo changes.
If your demo template has expired - the following options will be available: "Reactivate" and "Buy Now".
"Buy Now" button redirects you to the official (licensed) template’s page, where you can purchase template.
"Reactivate" button allows you to register new demo template.
1.2 My Purchases
This section provides possibility to check your template’s details (Order ID, Product ID, template’s ID), modify domain name/IP address details, download the latest update package for your template and also reactivate/deactivate template’s license.
"Update" - this feature allows you to download the latest update version for your template.
"Domain Name" - this field contains information about your domain name ( it can be edited).
"IP Address" - this field contains information about your server’s external IP address (it can be edited).
"Status" - shows current status of your license (activated/deactivated).
"Activations Remaining" - amount of remaining activations. Activations are the part of License Policy, which prevents users from using one template on several domain names simultaneously. If you change your domain name or IP - you will lose 1 activation. Maximum limit of activations is set to 10.
"Reactivate" - allows you to edit your domain name/IP address details.
"Deactivate" - temporarily deactivates your license. You can activate it anytime.
1.3 Uptime Monitors
This section allows you to monitor the uptime of your site and whenever your site is down, you will receive email notification on your email account. Also you will receive notifications when it's fixed, up and running.
To add domain name for "Uptime Monitors" you need to press "Add New" button within the appropriate section.
There are 3 types of available subscriptions: "Starter", "Developer" and "Ultimate".
"Starter" - price is $1 per month. 1 website can be monitored.
"Developer" - price is $2 per month. 5 websites can be monitored.
"Ultimate" - price is $4 per month. Unlimited amount of websites can be monitored.
Once you add necessary domain name to the Uptime Monitors, you will be able to recheck all necessary details regarding the status and downtime of your site.
You can check and upgrade your plan to a better plan anytime with the help of "Upgrade Plan" button within the "My Subscriptions" tab.
"Upgrade" tab allows you to check activated plan and upgrade plan to any alternative plan.
"White Label" tab allows you to remove any information regarding the MotoCMS company from your site's Control Panel and set your own unique information and labels.
"Amount of available licenses" indicates the amount of available White Label licenses.
After the purchase of White Label license you can rebrand your site with the help of custom titles, URLs, favicon, animated loader and logos.
You can also set custom color for loader and progress bar, choose height for the progress bar and enable/disable links which allow visitor to enter Help Center, submit Support Feedback and receive additional information regarding the current theme.
1.4 Loyalty Program
This section allows you to earn achievement points and receive huge discounts for your template's purchases on the regular basis. Also you can purchase templates directly here using "Shop Now" button.
Achievements are separated into 3 main tabs: 1) Make an a Action; 2) Spiritual; 3) Use Our Services.
1. "Rookie" - 10% discount.
Requirements: 1) 1+ purchased template; 2) invite 1+ friend using "Invite a friend" option; 3) follow MotoCMS with a help of "Become friends with MotoCMS in social networks" option.
2. "Starter" - 15% discount + 1 free month of VIP support + rebranding for $17 per site.
Requirements: 1) Rookie achievement unlocked; 2) 5+ purchased templates; 3) make a review for 3+ templates; 4) create MotoCMS Heart using Share your MotoCMS Heart with everyone option.
3. "Junior" - 20% discount + 2 free month of VIP support + rebranding for $15 per site.
Requirements: 1) Starter achievement unlocked; 2) 10+ purchased templates; 3) add 1+ site to MotoCMS Gallery using "Add a website to MotoCMS Gallery" option; 4) subscribe to MotoCMS books newsletter using "Learn more with MotoCMS Library" option.
4. "Middle" - 30% discount + 3 free month of VIP support + rebranding for $13 per site.
Requirements: 1) "Junior" achievement unlocked; 2) 25+ purchased templates; 3) make an interview about your product on the MotoCMS blog using "Talk to MotoCMS Marketing" option.
5. "Senior" - 40% discount + 4 free month of VIP support + rebranding for $11 per site.
Requirements: 1) "Middle" achievement unlocked; 2) 50+ purchased templates; 3) create a video testimonial about MotoCMS using "Share a video testimonial" option.
6. "Guru" - 50% discount + Life Time VIP support + rebranding for $9 per site.
Requirements: 1) "Senior" achievement unlocked; 2) 100+ purchased templates; 3) sell more MotoCMS templates with a help of "Sell more with Ready-Made Store" (RMS) option.
1.5 My Support
This section allows you to contact our technical support, preview your support package, check all your active and closed requests, find all necessary information regarding the editing process.
"Standard Package" is free and available for all our clients by default. "Pro Package" can be purchased separately and it provides various benefits, such as 2 hours reply in ticket (instead of 6 hours), technical support chat, free templates installations and transfers etc. In order to purchase Pro Package you need to press "Activate Package" button.
You can submit an email to our technical support within the "Support Contact" section.
You can also check your active requests, closed requests or submit new request through the "My Requests" section.
You can also read our FAQ, Manuals and tips or join our Community and discuss your ideas and problems through the "Useful Links" section.
If your server’s external IP details and domain name details are incorrect - you will see the following notification after you enter site’s Admin Panel:
"Your product is not activated yet. Please enter your account by using "Activate" button and specify server’s external IP address and domain name details, which are presented below". Please restart application once activation process is completed.
If the issue persists – please submit a ticket to our support department , so our agents will assist you.
You need to specify your server’s external IP address and domain name details within the IP and "Domain" fields.
If you are not sure about these details - please contact your hosting provider and kindly ask them to provide mentioned details to you.
1.7 Activate Product
This field contains your purchase details: domain name and IP details. Purchase details are unique and can’t be changed. If you wish to change domain name/IP address details - please specify necessary details within the "IP address" and "Domain Name" fields. Please use "Activate" button to confirm the process.
2. Installation Procedure
Please make sure that your server configuration fully meets the software requirements:
- PHP 5.4, 5.5, 5.6, 7.0 or 7.1
- with MySQL 5.1 database support
- with ‘openssl’ extension enabled on the server
If your hosting provider doesn't support such requirements or you still do not have a hosting provider - we suggest you to get it with our recommended hosting company Inmotion Hosting, which is fully compatible with all requirements of our templates.
Unpack files from your archive: you will see the “site” folder, that contains files that you should upload to your server.Open your FTP software and set its file transfer mode to binary active mode. Please note that some programs don't support changing file transfer mode. In this case you shoauld use one of the recommended programs: FileZilla, Cyberduck, WinSCP.When using FTP software, please make sure that you have set a binary mode for the file transfer of your FTP client. Don't change the file names (i.e. don't convert the file names to lowercase).
Upload contents of the “site” folder to your server. Please note that you only have to upload the contents of this folder, not the folder itself.If are not sure about FTP or database details, which are required for the installation of MotoCMS 3 template – please contact your hosting provider and kindly ask them to provide such details to you.
Step 1 - Set Language
Please open your browser and launch MotoCMS 3 installation script. You need to specify direct path to the template’s directory on the server (for example: www.yoursite.com is your site’s root directory). Then you need to choose the language of your Control Panel and proceed with installation procedure.
Step 2 - System Requirements
System will open Server Test page. System will check if your server meets minimum hosting requirements of our templates. If your server meets all recommended requirements - you will see the following notification: "Your server meets recommended system requirements. Please click the button below to begin installation".
Step 3 – Authorization
If you haven’t entered your account yet – please sign in and select product for installation.
Step 4 – Product Confirmation
If you already have several copies of the same template – system will show you all activated and non-activated licenses. System will automatically activate your template during installation procedure using correct external server’s IP address details so it’s not necessary to activate license manually in your personal account. You can also re-install template using “Reinstall” link.
Please choose your product and click “Apply” button.
Step 5 - Setup Database
Now you need to setup database for your template. All fields are required (except Table Prefix).
"Host Name" - please specify your database host name. This field is not case-sensitive.
"User Name" - please specify your database user. This field is not case-sensitive.
"Database Name" - please specify your database name. This field is not case-sensitive.
"Password" - please specify your password details. This field is case-sensitive.
"Table Prefix" – please specify your database prefix (if available). This field is not case-sensitive.
Step 6 - Setup User
If you have filled all previous fields correctly - system will open the "Setup user" form.
"Name" - administrator name, which can be seen within the site’s Control Panel.
You can change it through the “My Profile” section within the Control Panel.
"Email" - your email account (also can be used as your login to the Control Panel).
"Password" - your password to the Control Panel.
"Re-type password" - you need to re-type password in order to confirm password details.
Step 7 - Install
Please click "Install Now" button in order to install your MotoCMS 3 template.
Step 8 - Installation complete
You will be automatically redirected to the site’s Control Panel after you click a "Start" button.