What is the "How would you rate the support you received" message?

We are much more than just proud of our tech support's customer satisfaction rating - which is currently much more than just excellent for the software producing Company. You may see this score not only on our support site's home page, but also on our Company's Official site's home page.

But there are some things we would like to draw your attention to:

1. Please, understand. The good or bad mark you may give us - is for the quality of support, not for the product itself. Do you really think the supporter deserve the mark you gave him for his work with your request? Please, note: every good or bad mark you may give - will influence the personal score of supporter who was trying to assist you. Do you really think he personally deserve a bad mark because the product itself don't have the feature you expected it to have?

2. Please, note: our support's declared response time is 6 hours during business days. We feel ourselves a little bit weird when reading the comments for the bad mark such as: "I was waiting for your response for more than an hour!"

3. The bad mark without  your comment will not show us our mistake and will not allow us to learn anything. We really want to improve every day! That's why your comments and your ratings are so much important for us!